Privacy Policy for wni bd

wni bd collects personal data from users through multiple channels: directly during the account registration and verification process, automatically through platform usage and browser interactions, and occasionally from third-party sources such as payment processors and identity verification services. We only collect data that is necessary for the legitimate purposes described in this Privacy Policy.

1.1 Registration and Identity Data

When you create an account on wni bd, we collect the following information:

• Full legal name (as shown on a government-issued ID)
• Date of birth (for age verification — users must be 18 years or older)
• Email address
• Mobile phone number (Bangladesh-registered numbers preferred)
• Residential address (city, district, postcode)
• Chosen username and encrypted password
• Preferred currency (Bangladeshi Taka, ৳)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations and responsible gaming procedures, we may request and retain copies of:

• National Identity Card (NID) or passport
• Proof of address (recent utility bill, bank statement, or similar document dated within the last 3 months)
• Proof of payment method ownership (screenshot of bKash, Nagad, Rocket, or Upay account, or bank card image with sensitive digits masked)
• Selfie or video verification where enhanced due diligence is required

1.3 Transaction and Financial Data

We record all financial transactions conducted through your wni bd account, including:

1.4 Technical and Usage Data

When you interact with the wni bd platform, our servers automatically record certain technical data. This includes your IP address, browser type and version, operating system, device model, screen resolution, referring URL, pages visited, session duration, and clickstream data. This information is used to maintain platform stability, optimise the user experience, and detect suspicious or fraudulent access patterns.

1.5 Communications Data

If you contact wni bd support via email or our on-platform messaging system, we retain records of that correspondence, including the content of your messages, timestamps, and any resolution steps taken. These records are used to manage your query, improve our service quality, and maintain an audit trail for dispute resolution purposes.

wni bd processes your personal data on the basis of one or more of the following legal grounds: performance of a contract (i.e., to provide the services you have signed up for), compliance with legal obligations (such as anti-money laundering requirements), legitimate interests of the platform (such as fraud prevention and security), and, where required, your explicit consent (such as for marketing communications).

The table below summarises the primary purposes for which we use your personal data:

Where wni bd relies on your consent as the legal basis for processing — most notably for direct marketing communications about promotions, bonus offers, and seasonal campaigns (such as Eid, Pohela Boishakh, BPL cricket season, and Victory Day specials) — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To opt out of marketing communications, contact us at [email protected] or use the unsubscribe option included in every marketing email.

wni bd does not use your personal data to make fully automated decisions that produce significant legal effects on you without human review. Where automated tools are used to flag suspicious activity or potential underage accounts, a member of our operations team reviews each case before any action is taken.

wni bd does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. We may, however, share your data with carefully selected third-party service providers and, where legally required, with regulatory or law enforcement authorities. All third-party data processors engaged by wni bd are bound by contractual obligations requiring them to process your data only as instructed by us and to maintain appropriate security standards.

3.1 Payment Processors

To facilitate deposits and withdrawals, wni bd shares necessary transaction data with payment processing partners, including mobile financial service providers operating in Bangladesh (bKash, Nagad, Rocket, Upay), card network acquirers (Visa, Mastercard), and local bank partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). The data shared is limited to what is required to authenticate and complete each transaction. wni bd does not store full card numbers on its own servers.

3.2 Game Content Providers

Game studios supplying content to wni bd — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited session data (such as a pseudonymous session token and wager amounts) for the purpose of game delivery, result verification, and RTP auditing. These providers do not receive your full personal identity information.

3.3 Identity Verification Services

Where enhanced KYC checks are required, wni bd may engage accredited third-party identity verification providers to authenticate the documents you submit. These providers process your data solely for verification purposes and are prohibited from retaining or repurposing it.

3.4 Legal and Regulatory Disclosure

wni bd may disclose your personal data to law enforcement agencies, financial intelligence units, or other governmental bodies when we are legally compelled to do so, or when disclosure is necessary to protect the rights, property, or safety of wni bd, its users, or the public. We will notify you of any such disclosure request where we are legally permitted to do so.

The wni bd platform uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to deliver core platform functionality, remember your preferences, analyse usage patterns, and maintain session security. By continuing to use the wni bd platform, you consent to the placement of cookies in accordance with this policy.

The following categories of cookies are used on the wni bd platform:

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site or global basis. Please note that disabling strictly necessary cookies will prevent you from logging into your wni bd account and using most platform features. For detailed guidance on managing cookies in your specific browser, consult the help documentation provided by your browser vendor.

wni bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce agreements. The retention periods applied to different categories of data reflect the requirements of anti-money laundering regulations, responsible gaming record-keeping obligations, and standard commercial dispute resolution timeframes.

As a general principle:

• Active account data is retained for the duration of your account's active status plus a minimum post-closure period of 5 years, to meet AML and financial record-keeping obligations.
• KYC documents (identity cards, passports, proof of address) are retained for the duration of your account plus 7 years after account closure, in accordance with applicable financial regulations.
• Transaction records (deposits, withdrawals, wagers, and bonus settlements) are retained for 7 years from the date of each transaction.
• Customer support communications are retained for 3 years from the date of the last interaction, unless a dispute remains unresolved at that point, in which case records are retained until final resolution.
• Marketing consent records are retained for the period of your consent plus 3 years following withdrawal or account closure, to demonstrate compliance in the event of a regulatory inquiry.
• Technical log data (IP addresses, session logs) is retained for 12 months from the date of generation, after which it is anonymised or deleted.

When a retention period expires, wni bd securely deletes or anonymises the relevant data using industry-standard data destruction procedures. Where data is anonymised rather than deleted, the anonymised dataset cannot be used to re-identify you and is used only for aggregate statistical analysis.

If you request account closure under the voluntary closure procedure described in our Terms & Conditions, we will acknowledge your request within 48 hours (Bangladesh Standard Time) and initiate the closure process within 5 business days. Data retention periods described above apply from the date of confirmed account closure, not from the date of the closure request.

wni bd implements a multi-layered security architecture to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, and destruction. Our security programme is reviewed periodically and updated to address evolving threats. Below is a summary of the principal technical and organisational measures in place.

While wni bd takes all reasonable precautions to secure your personal data, no internet-based platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your own account by using a strong, unique password and not sharing your login credentials with any third party. If you believe your account security has been compromised, please contact [email protected] immediately so that protective measures can be applied without delay.

As a user of the wni bd platform, you hold a number of rights in relation to the personal data we hold about you. wni bd is committed to honouring these rights promptly and transparently. Requests to exercise any of the rights below should be submitted to [email protected] with the subject line "Data Rights Request" and sufficient information to verify your identity.

wni bd will respond to all verified data rights requests within the timeframes stated above. In complex cases, we may extend the response period by up to a further 30 days, in which case we will notify you of the extension and the reason for it before the initial deadline expires. We do not charge a fee for processing data rights requests unless they are manifestly unfounded or excessive.

If you have any questions, concerns, or complaints about the way wni bd processes your personal data, or if you wish to exercise any of your data rights described in Section 7, please contact our data protection team using the details below. All correspondence should be in English to ensure timely and accurate handling.

• Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")
• Platform: wni-bd.com
• Operating Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Response Commitment: We aim to acknowledge all privacy-related enquiries within 2 business days and provide a substantive response within 15 business days.

wni bd reviews and updates this Privacy Policy periodically to reflect changes in applicable law, platform functionality, or data processing practices. When material changes are made, we will notify registered users via the email address associated with their account at least 14 days before the updated policy takes effect. Continued use of the wni bd platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms.

The most current version of this Privacy Policy is always available at wni-bd.com/privacy-policy. We recommend reviewing it periodically to stay informed about how your data is protected. The version number and effective date at the top of this document indicate which edition you are currently reading.